The management of Travel Managers International, Inc., recognizing the importance of quality service, highly trained staff and regulatory compliance has decided to tackle the road to ISO certification. On their own initiative, Travel Managers has been spending precious company time on training of its staff, documentation of their procedures and quality objectives.
Travel Managers International, Inc. has established a customer-focused quality management system that defines the processes managed by competent personnel. It is maintained to improve the satisfaction levels of customers, fulfill the expectations of the shareholders and promote the well-being of its employees, visitors and other interested parties.
The scope of the quality management system covers the entire business processes of Travel Managers. It is documented in compliance with the requirements of ISO 9001: 2008 to ensure satisfaction of the needs and expectations of customers and other interested parties. The extent of the documentation is appropriate to Travel Managers' culture, its services and to customer and regulatory requirements.